TLS 1.0, 1.1 Support

Ending Support for TLS 1.0 and 1.1. What this means  for you.

Ending Support for TLS 1.0 and 1.1. What this means for you.

As part of our system update, we are ending support for TLS 1.0 and 1.1. Learn how this change affects you and what options are available.

Published September 6, 2020


As of September 5th, 2020, we are ending support for TLS 1.0 and 1.1 across all Chartel Group products and services ahead of our planned launch of Chartel Scope later this year. This means that all devices connecting to any Chartel Group service will be required to support TLS 1.2+, otherwise the connection will be dropped.

What exactly does TLS mean?

TLS or Transport Layer Security is a protocol that provides communication security over computer networks. For example, your browser is now securely connected to our server (www.chartelgroup.com) via TLS. Information is therefore transmitted to and fro securely over the internet.

How does this affect me?

The effect to you should be minimal if you keep your device, specifically your browsers, up to date. TLS 1.0 (defined in 1999) and TLS 1.1 (defined in 2006) are out-of-date protocols that do not support modern security policies and contain vulnerabilities that can be exploited by attackers. Google, Microsoft, Apple and Mozilla all announced that their browsers will no longer support TLS 1.0 and 1.1 as of March this year. The Internet Engineering Task Force is also planning to officially deprecate both protocols.

Impact: If you use any of the following devices, you may need to update your operating system to a newer version or update your browser to the latest stable release:

  •  Safari 6.0.4/OS X 10.8.4 and earlier versions
  •  Android 4.3 and earlier versions
  •  Internet Explorer 8-10 on Windows 7 and earlier versions
  •  Internet Explorer 10 on Windows Phone 8

Whats actions should I take?

To prevent any interruptions, you can do the following:

  •  Upgrade your browser to the latest stable version. Internet Explorer 11+, Microsoft Edge 12+, Google Chrome 29+, Firefox 27+ and Safari 7+ all have support for TLS 1.2+
  •  If you use an iOS device, upgrade to iOS 5 or newer
  •  If you use an OS X device, upgrade to OS X 10.9 or newer
  •  If you use an Android device, upgrade to Android version 5 (Lollipop) or newer
  • Always keep your devices up to date

At Chartel Group, we understand that the security of your data is important, and we will continue to be transparent about any changes we make that may affect your usage of our products and services.

Learn how we Approach Privacy and Security at Chartel Group

Till next time, Stay safe, stay informed!
Chartel Group Engineering.